William Monnin

About William Monnin

Dynamic Senior Operations Leader with extensive experience in overseeing complex financial operations and specializing in strategic fraud management. My career spans several years at prominent financial institutions, where I\'ve led large-scale initiatives in loan operations, risk remediation, and process optimization. My expertise in fraud detection and management is backed by a history of successfully orchestrating multi-faceted projects, enhancing operational efficiency, and ensuring compliance across diverse business segments. At Citizens Bank, I pioneered the development of advanced analytics systems and reengineered performance metrics as well as operational workflows, significantly improving decision-making and operational transparency. I excel in strategic project management, transitioning divisions onto cutting-edge technological platforms, and cultivating collaborative relationships with key stakeholders. My leadership extends beyond operational oversight to building and mentoring high-performing teams, fostering a culture of continuous improvement, and driving customer satisfaction. I am passionate about leveraging my expertise in financial operations and fraud management to achieve strategic business goals and drive organizational success. Let’s connect!

Experience

1. Head of Fraud & Claims Operations

   Citizens Private Bank

   Dec 2023 — Present · Johnston, RI, US

   Designed and launched a comprehensive fraud and claims program for the Private Bank, tailored toservice ultra-high-net-worth clients (+$10MM in deposits). Built operational fraud detection andresolution processes across all product lines, including DDA, Debit Cards, Credit Cards, Checks, Deposits,Wires, ACH, and Online Banking.• Played a pivotal role in deploying new fraud controls, collaborating on risk mitigation strategies, andproviding SME guidance on onboarding new products tailored to the Private Bank.• Built and scaled a best-in-class team using a universal operator model, enabling fraud agents to detect andresolve fraud across all product channels. Established a white-glove service standard with a one-hour SLAfor fraud resolution.• Partnered with Risk and Compliance teams to ensure adherence to regulations including Reg E, Reg CC,Reg Z, Reg DD, NACHA & Reg GG. ensuring regulatory compliance and operational readiness.• Developed sustainable, repeatable fraud detection and prevention strategies, aligning with the bank’s riskappetite while safeguarding clients’ financial interests and improving client experience.• Guided cross-functional risk assessments to identify system vulnerabilities and fortify controls, minimizingrisk exposure and regulatory impact.• Delivered exceptional customer service by implementing real-time fraud monitoring and rapid resolutionprotocols, ensuring client trust and satisfaction.• Continuously assessed fraud detection tools and authentication services, providing SME insights intosystem enhancements and operational efficiencies.• Built high-performing teams focused on fraud monitoring, investigation, and client support, empoweringemployees to stay ahead of evolving fraud tactics and maintain industry-leading service standards.

Education

• New York University

  Bachelor of Science - BS

  2003 — 2007