William McKinney
Dependable, detail oriented, strong organizational & customer service skills.
- Role
- Rideshare Driver at Uber
- Location
- Scranton, PA, US
- LinkedIn followers
- 500 followers
About William McKinney
As a Customer Service Representative at HarperCollins Publishers for over three years, I focus on building strong customer relationships through effective communication and conflict resolution. My role includes processing orders, managing accounts, and addressing customer inquiries with professionalism and tact. With certifications in diplomacy, civility, and mindful communication, I strive to foster positive interactions and ensure customer satisfaction. My strengths lie in route planning, self-management, and maintaining a high standard of service in all professional engagements.
Experience
Rideshare Driver
Dec 2025 — Present · Scranton, PA, US
Provided safe and reliable transportation for passengers in the Greater Scranton Area. • Managed scheduling and routing to optimize peak-hour efficiency and earnings. • Utilized real-time GPS navigation to ensure timely arrivals and departures. • Resolved passenger issues calmly, enhancing overall customer satisfaction.
Education
Western Wayne High School
High School Diploma
Penn State University
Associate of Arts - AA, Letters, Arts, & Sciences
2018 — 2019
Penn State University
History
2020 — 2023
Lackawanna College
Human Services, General
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