William M.

About William M.

Business Development and Safety Professional with 25+ years of experience driving growth in crane services across refining, chemicals, midstream, and heavy industrial markets. Proven ability to develop market strategies, build long-term customer relationships, negotiate contract structures, and evaluate project risk and margin to deliver profitable outcomes. Deep expertise supporting tower, vessel, combustion, and mass transfer & rotating equipment during construction, maintenance, and turnaround projects. Known for disciplined execution, safety leadership, and trusted advisor relationships with plant leadership.

Experience

1. Safety Manager Business Development

   Gulf Coast Crane

   May 2010 — Present

   Lead account management and business development activities for a portfolio of large industrial, refinery, midstream, and construction customers, maintaining trusted relationships with plant leadership, engineering, maintenance, and operations teams- Develop and execute long-term account strategies focused on reliability, safety, uptime, and lifecycle support, resulting in sustained revenue growth and repeat business over a 15+ year period- Serve as a primary point of contact for customer support, including 24/7 call-outs, emergency response, and coordination of field resources to meet critical operational needs- Maintain a thorough understanding of customer operations, processes, market pressures, and business drivers to proactively align services with customer objectives- Over-communicate with customers, internal teams, and leadership to ensure transparency, alignment, and zero missed commitments- Negotiate contracts and service agreements, improving cost control for customers while strengthening long-term partnerships and company profitability- Set and manage schedules for all customer support requirements, including manpower planning, maintenance windows, shutdowns, and special projects, ensuring expectations are met or exceeded- Identify new business opportunities within existing accounts by leveraging safety expertise to introduce complementary services and solutions- Train and mentor teams of 75+ employees annually to ensure alignment with customer expectations, safety standards, and operational excellence- Achieved 13 consecutive years of 100% compliance with federal and state safetyregulations while simultaneously expanding service offerings and client base- Saved the company in expenditures by negotiating customer contracts on manpower and implementing safety best practices at sites.

Education

• Columbia Southern University

  GSP CERTIFICATION

• Columbia Southern University

  Master's degree, Business Administration and Management, General

• Del Mar College

  EMT CERTIFICATE

• Columbia Southern University

  AAS ASSOCIATES OF APPLIED SCIENCE IN OCCUPATIONAL SAFETY & HEALTH, Occupational Safety and Health

• Columbia Southern University

  BACHELOR OF SCIENCE IN OCCUPATIONAL SAFETY & HEALTH, Occupational Safety and Health

• Del Mar College

  FIRE ACADEMY CERTIFICATE, Fire Science