Will MacLeod
User Experience Designer Ii @Certinia
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WORK HISTORY
User Experience Designer Ii @Certinia
London, GB
Designed Certinia\'s first PS Cloud AI Agent, leveraging the Salesforce Agent Platform to drive a new era of service efficiency- Lead the end-to-end UX design strategy for Resource Management, collaborating directly with key enterprise clients to translate complex business challenges into intuitive, user-centric solutions- Sustainably improved product usability by leading continuous discovery research and usability testing to proactively identify and resolve critical user experience pain points.
EDUCATION
University of Leeds
Bachelor’s Degree (BSc), Product Design
Vandyke Upper School
High School
University of Leeds
Master's of Design (MDes), Product Design
Central Bedfordshire UTC
High School, BTEC Extended Diploma In Engineering
SKILLS
ABOUT WILL MACLEOD
User Experience Designer | SaaS B2B
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