William Reid
Member Experience Manager @EōS Fitness
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WORK HISTORY
Member Experience Manager @EōS Fitness
Houston, TX, US
EDUCATION
University of Houston
Master's degree, Sociology
University of Arkansas
Bachelor's degree, Criminology/ Sociology
Northern High School
High School Diploma
ABOUT WILLIAM REID
Customer-focused professional with a Master’s in Sociology and hands-on experience in customer experience management, retention strategies, and qualitative research. Proven ability to analyze customer feedback, resolve service issues, and coach teams to deliver a high-quality customer experience. Skilled at combining data analysis and empathetic communication to enhance satisfaction and loyalty. Seeking to leverage expertise in Customer Success or Customer Experience roles to drive engagement and long-term growth.
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