William M. N.

About William M. N.

Education:MS, Operations Management, University of Arkansas, Fayetteville, AR, Graduated April 2015GPA 4.0/4.0 (96% composite score, including prerequisites)BS, Human Resources Management, Minor in Management, Friends University, Wichita, KSGraduated December 1992Highest Honors, GPA 4.0/4.0 Training:Thousands of contact hours of training in management, professional and technical skills by various employers and external providers.Certifications:ASQ Quality Engineer #21066, since 1989ASQ Quality Auditor #10496, since 1994FAA Private Pilot, Airplane, Single Engine, Land (ASEL)Experience:Numerous years of experience in operations and R&D at such firms as ABB (Thomas & Betts), the Eaton Corporation, The Boeing Company, Rockwell International (North American Aircraft), Cessna Aircraft, Schlumberger (Smith Bits), McKesson (Automated Healthcare), and as a consultant, at plant sites and from remote locations. Also managed a center and economic development initiative facility for the University of Pittsburgh. Have been a leader and change agent since a young age, with management experience beginning at nineteen. Extensive experience with various aspects of quality and environmental systems and quality and process engineering tools that conform to numerous industry and corporate standards. Certified by the American Society for Quality (ASQ) as a Quality Engineer (CQE) and as a Quality Auditor (CQA), and have held certifications from the Eaton Corporation and The Boeing Company, as a quality systems auditor and Malcolm Baldrige style program assessor. Have traveled extensively, in the US, Puerto Rico, Canada, Mexico, and the UK. Some strengths include flexibility, very high levels of creativity, motivation and energy, quick learning, etc. Am detail oriented with an eye on the big picture, and an easy communicator. Proficient in most software packages including the MS Office suite, Project, Visio, SharePoint, Minitab, etc.

Experience

1. Quality Systems Engineer

   ABB

   Mar 2015 — Present · Hackettstown, NJ, US

   Develop, implement and maintain plant quality system documentation and multiple websites for the Hackettstown, NJ EPIP plant. Issue customer response letters explaining results of evaluations of warranty returns. Assist with process improvement. Remote assignment from NW Arkansas residence office with on-site visits as necessary. Site is certified to ISO9001.

Education

• Wichita State University

  Computer Aided Design (VersaCAD)

  1987 — 1987

• University of Arkansas

  MS, Operations Management

  2013 — 2015

• University of Pittsburgh

  Manufacturing Systems class

  1995 — 1995

• Friends University

  BS, Human Resource Management

  1988 — 1992

• Wichita State University

  Probability and Statistics

  1989 — 1989