William M.
Senior Integration Engineer
- Role
- Operations Support System Specialist at Caci, International
- Location
- Hamilton, VA, US
- LinkedIn followers
- 500 followers
About William M.
Current Top Secret SCI Clearance with CI Poly-Security plus certified-13 years of iDirect experience-2 years working with Paradise Modems-6 years TCF experience including Promina, Comtec, Radyne and additional test equipment-GVF VSAT Installer level 1 and 2 certified (available upon request)-Have installed/troubleshot/maintained more than 75 2.4m VSAT systems-Have installed/troubleshot/maintained at least 25 3.8m VSAT systems-12 years of Networking/HelpDesk/Server Assembly/Installation/Configuration experience
Experience
Operations Support System Specialist
Nov 2023 — Present · Sterling, VA, US
Providing program-wide support related to global systems and related applications.• Providing technical support for Linux, Cisco, and other proprietary systems.• Providing professional and inquisitive communications over the phone, email and chat to isolate any/all problems reported.• Able to multi-task in a high pace environment (ex. document issues, troubleshoot, and communicate simultaneously)• Ability to quickly diagnose and resolve or escalate issues according to issue type and severity.• Ability to train/teach/mentor others how to triage and troubleshoot complex IT problems (Tier • Experience with computer networking devices (routers / switches / firewalls)• Understanding of client / server architectures• Experience with SIGINT data processing• Atlassian suite experience (Jira and Confluence).• Provide systems engineering and operations support, networking maintenance, and remote troubleshooting for globally deployed signal processing systems.
Education
Hagerstown Community College
General
2005 — 2006
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