William Lombardi
Chief Operating Officer @ GBU Life | CX and Head of Technology, Digital & Service | Enterprise-Level Transformation | Advisory Board Member | Client Experience with workplace strategy | Podcaster
- Role
- Chief Operating Officer, Executive Vice President at GBU Life
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About William Lombardi
I leverage my broad experience in corporate development and organizational transformation to build top-tier customer experience functions.Throughout my career I have earned a reputation for pioneering non-traditional approaches to team development, process improvement, and operational planning to maximize the potential of diverse business units and the employees within them. I cultivate teams that value agility in professional development and decision-making, establishing workplace cultures based around building creative solutions for client needs. I believe in the power of diverse groups coming together in service of a common goal, and prioritize genuine, authentic communication within complex organizations to earn the trust of my peers and direct reports.Core Strengths: Corporate Operations Strategy Client Experience Management Change Management Process Automation & Implementation Team Development & Culture-Building
Experience
Chief Operating Officer, Executive Vice President
Jun 2024 — Present · Pittsburgh, PA, US
As the COO of GBU Life, I have the privilege of leading our Technology, Digital, Service, Operations, Underwriting, Claims, and Real Estate divisions. At GBU Life, we are committed to protecting and providing financial security for our members. We offer annuities and life insurance to our members and their families, along with investing in our communities through active volunteerism. It is an exciting time to be part of this purpose-driven organization, dedicated to making a meaningful impact.
Education
Rollins College
BA, Economics and Int'l Business
Crummer Graduate School of Business at Rollins College
MBA, Entre. & Int'l Business
Skills
- Contact Center & Back Office Operations
- Portfolio Management
- Strategic Financial Planning
- Talent Development, Coaching & Mentoring
- Business Process Re-Engineering
- Vendor Management
- Strategy
- Regional Sales & Operations Management
- Financial Modeling
- Forecasting
- Management
- Infrastructure Planning & Implementation
- Strategic Partnerships
- Business Development
- P&L Management
- Due Diligence
- Change Management
- Business Strategy
- Portfolio Optimization
- Investments
- Finance
- Strategic Planning
- Project Management
- Strategic Business Planning
- E2e Operations
- Project / Program Management
- Leadership
- Property Management
- Program Management
- Business Modeling
- Negotiation
- Multidisciplinary Team Building & Leadership
- Mergers & Acquisitions
- Real Estate Transactions
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