William Lange

Experience

1. Service Support Specialist Ii

   Boston Scientific

   Apr 2020 — Present · Arden Hills, MN, US

   Implementation of process improvements to the Capital Equipment evaluation program resulting in a 75% increase in sale conversions.• Creation of new reports to allow for higher visibility into real-time data across divisions. This allowed Field Service management and Marketing management to plan more efficiently.• Provides ongoing training for major technological releases as well as continuous improvement training for new hires. • Manage service programs in support of equipment installations, evaluations, relocations, upgrades, and associated activities including the monitoring, review, and debrief of Global Service Management System activities.• Supports business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service and Technical Assistance Center processes.• Responsible for corrective actions driving long-term improvements in Customer Service and Technical Assistance Center processes.• Coordinates program related product launch communications and in-service meetings to inform all Customer Service teams of launch dates and requirements.• Provides support, monitoring, and maintenance for divisional projects.• Supports Technical Assistance Center team members addressing program specific customer-related issues.• Provides guidance and training to team members on the implementation of short and long-term system improvements.• Works closely with stakeholders to manage Installation Planning activities including but not limited to determining the appropriate configuration of parts and equipment, scheduling, and logistics.• Supports marketing launch and Limited Market Release strategy by implementing appropriate internal business processes and assists in the training/communication of the processes with the sales force.

Education

• Concordia University-St. Paul

  Bachelor of Arts, Writing, Political Science

  2007 — 2011

• Augsburg University

  Master of Business Administration - MBA