William Kenney
XR Device & Application Support Lead @ Chevron | XR Development, Community Management, Game Design
- Role
- Xr Device and Application Support Lead at Chevron
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About William Kenney
I create immersive and interactive VR experiences that enable learning, collaboration…
Experience
Xr Device and Application Support Lead
Dec 2023 — Present · Houston, TX, US
Conducted weekly on-site demonstrations of VR training modules for internal teams and clients to showcase capabilities and gather feedback- Primary point of contact for onboarding and training colleagues on Oculus headset usage, ensuring seamless adoption- Managed serviced requests via ServiceNow queue and IRM tasks, delivering timely resolutions and efficient task management- Created and maintained troubleshooting guides and relevant documentation for XR hardware and software, reducing resolution times and improving user support- Acted as Community Manager of the XR Customer Insight Group, facilitating stakeholder collaboration and feedback on new XR offerings for 100+ users- Functioned as the on-site hardware point of contact (POC) for live event setups across the United States, led offshore support initiatives, and trained teams on relevant processes.
Education
edX
MicroBachelors
2023
Alchemy University
Computer Science
2022
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