William Josh
Account Leader @HCLTech
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WORK HISTORY
Account Leader @HCLTech
Toronto, ON, CA
As an Account Lead responsible for client relationship and the operations contract which covers the operations offerings.Responsible for Profit and loss management of the account, quality and risk with the services provided to the client, strategic positioning for growth and people management of the account. Interfacing with the client account lead and appropriate leadership within service delivery operations. Experienced in strategizing, driving business expansion, and ensuring growth.Successfully identified profitability regions/countries to set up BU’s basis different language capabilities.Classifying and tracking major metrics like revenue, escalations, growth, etc.Liasoning and managing international projects across countries globally.Supervising & resolving conflicts among internal stakeholders, aligning their efforts in the direction of the overall business priorities.Understanding the client’s business priorities and bring assets and expertise to the client aligned with these prioritiesEnsuring differentiated outcomes are delivered to the client, in alignment with expectations, solution and contractEnsuring the right talent exists on the account to deliver to client expectations within budget and creating the infrastructure to enable talent rotation and development to support the evolution of client needs and operations strategyExperienced in strategizing, driving business expansion, and ensuring growth.Successfully identified profitability regions/countries to set up BU’s basis different language capabilities.Key member of core leadership in the organization entasked with formulating BPS division strategies.Classifying and tracking major metrics like revenue, escalations, growth, etc.Reviewing progress among the key leaders in-line with business priorities.Liasoning and managing international projects across countries globally.
EDUCATION
Sardar Patel College
Bachelor's degree
St Marys Centenary College
Commerce, Economics
SKILLS
ABOUT WILLIAM JOSH
A competent professional with 17+ years of exposure in managing a BPO operations, E- Commerce business, Program Management, P&L Management of the account, Global Service Delivery, Business Excellence, Transitions, Contact/ Call Center operations, Customer Service, Tech Support & Digital Marketing, Possess exposure of working with global teams in USA, Canada, Dublin, Krakow, China and India, for running digital marketing services & E- Commerce business. Accomplished Business Leader: Successfully delivered innovative mission-critical programs and creates collaborative, high-performance and engaged work cultures. Worked with various clients in different streams of businesses like Health Care, E-commerce, Travel Industry, Tech Support, Telecom & Digital Marketing. Managed Fte\'s across the globe. Driven people with Integrity and Engagement: experience in leading people, characterized by mentoring and developing high-performing cultures with teams who are customer-focused and highly engaged. A strategist & implementer with recognized proficiency in spearheading business to accomplish corporate plans & goals successfully Excellent hands on experience in Program Management, Operations and Transitions various businesses handled. Proven track record of partnering with Operation Management, Client management and People management. Specialties: Operations, Program Management, Stakeholder Management,Transitions, Process Improvement
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