William J. Gromann
Senior Customer Service Representative @Capital One
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WORK HISTORY
Senior Customer Service Representative @Capital One
Navigating computerized platform responding and troubleshooting customer questions-Managing Customer Service inquires via telephone,digital and chat channels with effective communication and problem solving skills-Customer Assistance on card activation, payment, processing, APR inquiries and credit line increases within Capital One CRM platform-Underwent extensive background check for employment.
EDUCATION
Alfred Lerner College of Business & Economics at University of Delaware
Bachelor of Science - BS, Management Information Systems, Concentration Operations Management
Saint Mark's High School
High School Diploma, College Preparatory
Alfred Lerner College of Business & Economics at University of Delaware
Executive MBA, Health/Health Care Administration/Management
ABOUT WILLIAM J. GROMANN
I am an MBA graduate in Healthcare Management from the University of Delaware, with a Bachelor of Science in Management Information Systems and a concentration in Operations Management. I combine strong technical skills, including all Suite AI-Driven Tools, CRM systems, Python, R, MySQL, with proven experience in client engagement, communications, and outreach.Interested in foundational opportunities in technology-driven, healthcare, and pharmaceutical industries.Key Highlights:Coordinated large-scale events and volunteer engagement initiatives, driving outreach and community impact.Applied data analysis, CRM, and AI tools to support business development and client relationship management.Proven ability to build relationships, influence decision-makers, and deliver measurable results.Strong leadership, communication, and problem-solving skills developed through academic projects and employment.
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