William Fiffick
A Passionate Advocate of Performance and Competency
- Role
- Director of Training at ProFrac Services
- Location
- Weatherford, TX, US
- LinkedIn followers
- 500 followers
About William Fiffick
A results driven Learning and Development Professional dedicated to increasing employee performance and competency. Extensive experience assessing & enhancing employee performance, curriculum management, training programs, communications, processes, and systems. Proven experience continuously improving productivity and quality. Passion for leadership and improving customer loyalty. Development and implementation of on-line learning and remote learning strategies. Design and management of Training centers on a global scale. Specialties & competencies:* Leadership programs * Coaching and Mentoring * Health, Safety & Environment * Design and Deployment of Employee Development Programs * On-line learning, Instructor Led, and on-the-job program development.* Development of Technical and non-technical measurable competency standards. You may contact me with employment or business opportunities at b••••••••@gmail.com.
Experience
Director of Training
Jun 2019 — Present · Fort Worth, TX, US
Directing Training, Learning and Development functions. Conducted comprehensive needs analysis. Won approval of training and career development programs for technical service and key support roles. Established KPIs and regularly reported to CEO & COO. • Developed, conducted & managed strategic workshops: Business Acumen (Accounting & Finance), Front Line Leadership, Customer Service (Loyalty), Safety and Technical Topics as needed. • Championed Job Quality - enhanced Best Practices and Service Excellence • Developed specialized training, learning and development programs for: Field Service, Electronic / Control Systems, Field Supervisors, Field Engineers, Mechanics, and etc.
Education
University of Houston
BSc, Psychology (OD), Management
1981 — 1989
Texas State University
Marketing, Management
1977 — 1980
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