William Dunbar
Senior Customer Support Specialist | CRM • Quality Control • Billing Resolutions • Client Relations
- Role
- Customer Support Specialist at FIS
- Location
- Little Rock, AR, US
- LinkedIn followers
- 500 followers
About William Dunbar
Customer support professional with 6+ years of experience supporting high-volume environments while maintaining accuracy, compliance, and customer trust.Experienced in CRM documentation, quality control, billing and dispute resolution, and de-escalation across complex customer scenarios. Known for steady performance, strong attention to detail, and the ability to manage multiple workflows without sacrificing service quality.I thrive in structured, process-driven environments and am especially interested in non-voice, operations, quality, and customer support roles where accuracy, documentation, and problem-solving are critical.Currently open to opportunities where I can apply my experience in customer advocacy, backend support, and operational excellence
Experience
Customer Support Specialist
Jun 2019 — Present · US
Education
Arkansas Career Training Institute
Business and Marketing Cerification , Business Administration and Management, General
2016 — 2017
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