William Duff
Sr. Support Escalation Manager, Advocacy and Customer Trust
- Role
- Sr Support Escalation Manager, Advocacy and Customer Trust (Gethelp) at Microsoft
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About William Duff
I\'ve built my career at Microsoft on two simple principals: Excellence in service, and…
Experience
Sr Support Escalation Manager, Advocacy and Customer Trust (Gethelp)
Oct 2024 — Present
Education
Texas State University
BA, French, Minor in Business Administration
1991 — 1993
Institut de Touraine
Professional Program, Hotel and Restaurant Management, Tourism
1994 — 1994
Skills
- Active Directory
- Engagement
- Windows Server
- System Deployment
- Escalation
- Customer Relations
- Microsoft Exchange
- Messaging
- Lync
- Server Architecture
- Dns
- Readiness
- Office 365
- Microsoft Certified Professional
- Content Management
- Hyper-V
- Microsoft Products
- Security
- Enterprise Software
- Cloud Computing
- Group Policy
- Knowledge Base
- Microsoft Technologies
- Deployment
- Process Improvement
- Customer Service
- Service Delivery
- Technical Support
- Mentoring
- Knowledge Management
- Windows 7
- Powershell
- Service Delivery Management
- Windows
- Internet Information Services (Iis)
- Customer Satisfaction
- Sharepoint
- Technical Writing
- Iis
- Troubleshooting
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