William Deuschle

About William Deuschle

Experience is everything. From dining out at your local restaurants, to shopping at your…

Experience

1. Customer Success Manager Iii

   Forrester

   Jan 2022 — Present · Dallas, TX, US

   Provided a consultative, personalized client engagement strategy to lead clients through their entire customer lifecycle while supporting main initiatives, challenges and developing solutions for pain points. • Managed a $2M+ enterprise book of business, achieving 131% wallet retention and generating $300K+ in new revenue through upsell and cross-sell opportunities.• Served as a trusted advisor to enterprise customers by leading technical and business conversations with stakeholders, delivering performance insights, and aligning solutions with strategic priorities to optimize adoption and outcomes.• Designed and led onboarding, training, and enablement programs that accelerated time-to-value, deepened engagement, and built long-term client trust.• Analyzed customer health metrics to anticipate needs and proactively deliver tailored solutions, driving an 80% average renewal rate and maintaining an 85% client engagement rate across all clients. • Delivered executive business reviews and strategic workshops with senior stakeholders to review performance, refine engagement strategies, and unlock growth opportunities.• Partnered cross-functionally with Sales, Product, Engineering, and Subject Matter Experts to ensure seamless solution delivery and identify expansion opportunities.• Advocated for customers by translating feedback into actionable insights for Product and Service teams, directly influencing roadmap improvements and enhancing the user experience.• Mentored fellow CSMs as a Service Level Expert, providing guidance on enterprise client management, solution adoption, and customer success best practices.

Education

• St. Dominic High School

  General Studies, General Studies

  2006 — 2010

• Saint Louis University

  Bachelor of Business Administration (B.B.A.), Marketing, Sports Business

  2010 — 2014

• Regent University

  Bachelor of Business Administration (B.B.A.), Marketing

  2012 — 2012

Skills

• Powerpoint
• Microsoft Excel
• Leadership
• Passionate
• Crm Databases
• Time Management
• Cooperation
• Communication
• Advertising
• Product Marketing
• Social Networking
• Social Media Marketing
• Technology
• Event Planning
• Sales Operations
• Customer Service
• Marketing
• Microsoft Office
• Sales
• Archtics Ticketing System
• Marketing Strategy
• Account Management
• Dedication to Work
• Sales Process
• New Business Development
• Social Media
• Successful Negotiation
• Kore Crm Database
• Public Speaking
• Marketing Communications
• Sales Management
• Teamwork
• Sports