Chris Rose

About Chris Rose

Utilizing predictive and prescriptive analytics to partner with Higher Education…

Experience

1. Client Success Director

   Othot

   Apr 2019 — Present · Pittsburgh, PA, US

   Partnering with Higher Education Institutions to achieve and exceed their enrollment and retention goals.We make it possible for colleges and universities across America to understand and engage with each student and alumni individually - and change outcomes in real time. The Ai-driven Othot Platform - through prescriptive analytics - optimizes the recruitment, student success, and alumni engagements between the individual and the institution. Manage all partner journey activities through implementation, adoption, value recognition, and expansion in an assigned customer portfolioEstablish an advisor relationship with all partner institutions and drive continued value with our products and services toward success objectivesEnsure increased adoption, customer satisfaction, and retention are achievedStrategize and establish critical goals, key performance indicators, and project plans to achieve success for your assigned partnersSupport new business growth through customer advocacy and market collaborationDrive partner expansion by managing renewals, up-sell, and cross-sell opportunitiesCollaborate with other Othot team members by:Contributing to a customer feedback loop for product improvements and feature enhancementsSupporting the account executive team in prospective engagements as a subject matter expertCollaborating with the data curation and data science team to develop insights and analysis to guide customers on a more successful pathActing as an internal advocate for our customers and inspire a customer centric culture within OthotIdentify opportunities for continuous improvement and support ad-hoc projects as identified

Education

• University of Phoenix

  Master of Business Administration (MBA)

  2008 — 2009

• Slippery Rock University

  Bachelor of Science (B.S.), Business Administration/ Human Resource Management

Skills

• Strategic Planning
• Human Resources
• Tactical Planning
• Interviewing
• Admissions
• Social Media
• Coaching
• Presentation Coaching
• Persuasive Presentation Skills
• Training
• Career Counseling
• Leadership
• Microsoft Office
• Business Development
• Recruiting
• Staff Development
• Higher Education
• Interviews
• Leadership Development
• Communication Training
• Job Coaching
• Interpersonal Communication Abilities
• Sales Management
• Job Search Strategies
• Management
• Student Recruiting
• Enrollment Management
• Organizational Development
• Business Analysis
• Employee Training
• Public Speaking
• Conflict Management
• Customer Service
• Resume Writing