William Chaney
An IT Business Analyst with experience in Project Management and Quality Assurance. with a proven history of improving processes & achieving organizational objectives.
- Role
- Sr Business Analyst at RBC
- Location
- Lake Dallas, TX, US
- LinkedIn followers
- 500 followers
About William Chaney
An IT Business Analyst with experience in Project Management and Quality Assurance…
Experience
Sr Business Analyst
Aug 2024 — Present · US
Assumed responsibility for the Core system FICO and Outsystems, and obtained the Associate Developer Certificate for Outsystems to enhance support for the Company and its business stakeholders. We are transitioning from the legacy Oursystems 10 (C++) platform to Outsystems 11 (.Net). Provided support for core systems by monitoring, conducting research, resolving issues, addressing unexpected outcomes or process discrepancies, performing scheduled activities, and recommending solutions to meet specified requirements. Collaborated with Business Owners to configure and maintain current applications, ensuring the refinement of business requirements and the implementation of effective solutions. Potential adjustments to processes, data flow, solutions, and policies aimed at improving customer service and supporting organizational objectives.
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