William Brown
Senior Experience Center Manager @First Tech Federal Credit Union
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WORK HISTORY
Senior Experience Center Manager @First Tech Federal Credit Union
US
EDUCATION
University of Phoenix
Bachelor of Science - BS
Marylhurst University
Master of Business Administration (MBA)
University of Oregon
Certification- Project Management
SKILLS
ABOUT WILLIAM BROWN
Operations/ Sales executive highly successful at developing unique solutions to complex challenges, improving performance and driving operational excellence. People leader centered on building high-performance teams and establishing customer-centric cultures to expand customer base and boost retention. Devises and implements learning and development plans to elevate employee engagement and boost customer satisfaction.Examples of my achievements include:• Designed and implemented financial procedure mitigating risk and decreasing inefficiencies. • Revamped training curriculum, boosting employee engagement and customer satisfaction. • Coached and trained employees,drove performance to company’s top 5%. • Turned around center performance and elevated customer satisfaction over 90%. Specialties:Operational Excellence, Process Design & Development, Strategic Planning & Execution, Risk Mitigation, Project Management, Customer Experience Strategy, Training & Development, Employee Engagement, Resource Management, Performance Improvement, Regulatory Compliance, Team Leadership, Customer Satisfaction, Talent Acquisition, Operational Efficiencies, Budget Management
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