William Brown

About William Brown

Operations/ Sales executive highly successful at developing unique solutions to complex challenges, improving performance and driving operational excellence. People leader centered on building high-performance teams and establishing customer-centric cultures to expand customer base and boost retention. Devises and implements learning and development plans to elevate employee engagement and boost customer satisfaction.Examples of my achievements include:• Designed and implemented financial procedure mitigating risk and decreasing inefficiencies. • Revamped training curriculum, boosting employee engagement and customer satisfaction. • Coached and trained employees,drove performance to company’s top 5%. • Turned around center performance and elevated customer satisfaction over 90%. Specialties:Operational Excellence, Process Design & Development, Strategic Planning & Execution, Risk Mitigation, Project Management, Customer Experience Strategy, Training & Development, Employee Engagement, Resource Management, Performance Improvement, Regulatory Compliance, Team Leadership, Customer Satisfaction, Talent Acquisition, Operational Efficiencies, Budget Management

Experience

1. Senior Experience Center Manager

   First Tech Federal Credit Union

   Jul 2024 — Present · US

Education

• University of Phoenix

  Bachelor of Science - BS

• Marylhurst University

  Master of Business Administration (MBA)

• University of Oregon

  Certification- Project Management

Skills

• Business Development
• Loan Origination
• Consumer Lending
• Management
• Team Building
• Banking
• Home Equity Lines of Credit
• Risk Management
• Commercial Lending
• Retail Banking
• Financial Analysis
• Branch Management
• Credit Cards
• Financial Risk
• Asset Based Lending
• Relationship Management
• Credit
• Training
• Microsoft Office
• Sales
• Sales Management
• Lines of Credit
• Residential Mortgages
• Portfolio Management
• Loans
• Finance
• Cash Management
• Mortgage Banking
• Public Speaking
• Treasury Management
• Customer Service
• Credit Analysis
• Commercial Banking
• Refinance
• Coaching
• Leadership
• Cross Selling
• Financial Services
• Small Business Lending
• Strategic Planning