William Brantley
Director of Technical Support at Birdie.so
- Role
- Director of Technical Support at Birdie.So
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Director of Technical Support
Jan 2023 — Present
Request screen recordings from customers to see and resolve issues 7x faster: Trusted by 2500+ Support teams. Integrates with Zendesk, Intercom, Jira, Salesforce, Freshdesk, Freshchat & Helpscout.🪄 End-users don\'t need to download anything. Capture console logs and network requests Enterprise-grade security (hide sensitive data, SSO, on premise data storage.) Customer Stories: Reduced average back-and-forth per ticket from 4 to 1, lowered escalation rate by 35%, achieved 100% Customer Effort Score, and deflected 70% of Zoom callsInstall Birdie on your helpdesk for free:
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