William Blasko

About William Blasko

My dream has always been to change lives. That passion, through technology driving innovation to make others’ lives easier. Whether it is teaching someone or sharing my life stories, changing one\'s vision one day at a time. I am a pioneer/stimulator that does not expect anything but accepts everything. Drive change through customer success/innovation/thought leadership Highly technical customer trusted advisor/innovator/collaborator Highly motivated individual with ability to learn newer technologies Excellent team development and leadership skills 20+ years of extensive customer service ranging from retail to international support 18+ months of Desktop Support experience 10+ years Administration/Technical Support/Troubleshooting Enterprise Environments 8+ years combined Helpdesk Support 8+ years Enterprise Network Support/Design/Innovation 4+ years Senior Level Consulting/Leadership/Customer Success 4+ years Developing Proof of Concept Labs/Teaching/Developing training material 2+ years Python Scripting AWS Leadership PrinciplesI am currently seeking a role that leverages my innovative thinking while building business relationships.

Experience

1. Customer Success (Cx) - Network Consulting Engineer Iv - Technical Lead

   Cisco

   Apr 2019 — Present

   Owned delivery of Network Planning, Design, Implementation & Optimization Services to Cisco\'s Multi-million-dollar Global accounts Detailed technical writing of High-Level Design (HLD), Low-Level Design (LLD), Scope of Work (SOW), Bill of Materials (BoM), highly technical Manual of Procedures (MOPs), Perform analysis and diagnosis of highly complex networking problems SD-WAN Design and implementation Lead as a technical expert with other team members, as well as with other Cisco worldwide teams Build Proof of Concept (PoC) networks to resolve problems/compatibility issues, and perform an analysis of network designs Provided improvement opportunities and recommendations in products and IOS/IOS-XE/NX-OS Innovation with the latest technology, to provide high-quality support in current and future services Perform architectural planning and design along with configuration and integration support. Also provides operational support for complex, network security deployments. Identified and documented design/architecture best practices for global Cisco Services adoption. Drove and oversaw the implementation of global customer projects Directed key network projects for maximum customer value/business impact Led complex global network design, performance engineering and problem resolution projects Demonstrated thorough understanding of applying technology to reach desired goal. Solves complex, cross-functional issues that cross many technologies

Education

• East Carolina University

  Bachelor's degree, Computer and Information Sciences, General

  2012 — 2014

• SUNY Canton

  Associate of Arts and Sciences (A.A.S.), Computer Information Systems

  2011 — 2011

Skills

• Active Directory
• Windows Server
• Ccna
• Servers
• Crm
• Itil
• Vpn
• Security
• Enterprise Software
• Cisco Ios
• Switches
• Voip
• Data Center
• Project Management
• Network Administration
• Consulting
• Help Desk Support
• Tcp/Ip
• Customer Service
• Windows
• Training
• Customer Satisfaction
• Technical Support
• Cloud Computing
• Vmware
• Access
• Cisco Call Manager
• Software Documentation
• Linux
• Virtualization
• Routers
• Network Security
• Telecommunications
• Routing
• Disaster Recovery
• Microsoft Excel
• Integration
• Management
• Team Building
• Troubleshooting