William Stoudt
Cisco VOIP Engineer at Johnson & Johnson - Conn3nt Managed Services
- Role
- Cisco Voip Support Engineer at Johnson & Johnson
- Location
- Reading, PA, US
- LinkedIn followers
- 500 followers
About William Stoudt
Business owner since 2008, though still in business when I was offered the position at Johnson and Johnson I jumped on it and it has been quite a ride. Though I miss working in the field as much which I did for 20+ years I am proud of the experience I can bring to the table. Shout out to UDEMY for inexpensive training that got me passed CISCO Exams and BEYOND.
Experience
Cisco Voip Support Engineer
Jan 2016 — Present
Supporting more than Users with Cisco VOIP related issues as well as setting up New hires, Terminations and Moves. Import from LDAP or Add New Users to associate devices including IP Phones, Cisco Jabber (CSF), and Cisco IP Communicator (CIPC). Set up and manage access to the Self-Portal, Subscribe and configure EM Device Profiles as well as Remote Destination Profile (RDP), and more. Cisco and Avaya programming and Support of other sites when needed. Complex Incident management and resolution.
Education
Cisco Networking Academy
CLACCM
2020 — 2021
Udemy Academy - Self Study
Voice
2018 — 2021
Cisco Learning Network
CCNP
2020 — 2021
Udemy Academy - Self Study
CCENT
2018 — 2021
Pace Institute
Associate
2000 — 2002
Universal Class
Certification
2019 — 2019
Universal Class
Certification
2019
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