William Michel

Communication Center Manager @Adventhealth University

Orlando, FL, US

Develop objectives and accountability metrics for the Communication Center’s day-to-day activitiesDevelop and oversee the execution of communications plans to facilitate the cultivation, evaluation, and admissions processesProvide training to all Communication Center staff to ensure consistency in the professionalism, tone, accuracy, and timeliness of verbal and written communication with leads and applicantsCollaborate with the Director of Admissions on designing and refining communication plans for lead and applicant cultivationUtilize the CRM and SIS effectively to support the execution of the communication plansIdentify key populations of leads and applicants for retargeting campaigns

Brookhaven College

Associate of Arts (A.A.)

University of the People

Bachelor of Science - BS

Sonoma Valley High School

High School

University of Texas at Brownsville

Educational/Instructional Technology and Technology Corporate Training