William Barnes
Senior Manager @EY
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WORK HISTORY
Senior Manager @EY
Newcastle Upon Tyne, GB
Enterprise Programme Leadership- Lead delivery of ServiceNow engagements, fostering a culture of collaboration and continuous improvement. Design and execute strategic plans for ServiceNow implementations.Client Relationship Management- Build and maintain strong relationships with clients, understanding their business challenges and providing tailored solutions that drive value.Solution Design & Implementation- Oversee the end-to-end implementation of ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resource Service Delivery (HRSD), Source-to-Pay (S2P), Customer Service Management (CSM) and Strategic Portfolio Management (SPM), ensuring leading practices are followed.
EDUCATION
Northumbria University
Bachelor of Arts - BA, Business with Economics
SKILLS
ABOUT WILLIAM BARNES
Veteran Delivery Specialist | Business & Tech ConsultantWith over 8 years of experience in business and technology consulting, I\'m dedicated to driving successful project delivery and fostering innovation. I\'m a strong advocate for the Scaled Agile Framework (SAFe) and Scrum methodologies, leveraging these concepts to deliver trusted incremental value.My leadership style is rooted in a human-centric approach, prioritising workplace culture and employee experience. I believe that a supportive environment is the key foundation of a high performing team.I embody a growth mindset, fuelled by passion, ambition and determination. I\'m committed to continuous learning and development, both personally and professionally and I thrive on challenges that push me to grow.
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