William Baer

Experience

1. Itil & Cloud Product Manager

   Global Knowledge

   Jan 1996 — Present · Cary, NC, US

   Used detailed project management practices and managed up to 25 projects concurrently while keeping projects on schedule, within scope, and within budget; managed projects generated between $8-10 million dollars in yearly revenueDeveloped, initiated, and executed full scale project plans using software applications that improved tracking of all deliverables and milestones.Praised by managers and team members as a \"Project Manager who uses his strong work ethic and initiative that improves work processes and builds positive relations and is always dedicated and committed to the company, his employees and customers.\"Created, implemented, and documented policies and procedures through development of flowcharts that improved consistency between project managers and cross-functional teams.Initiated and implemented a responsibilities matrix defining roles and responsibilities of team members that eliminated the \"who is responsible for what\" throughout a project\'s lifecycle.Devised and implemented communications plans for project team members and stakeholders that identified what project information/documentation is needed by who, how often, and when.Anticipated and avoided problems by conducting weekly project status meetings with all cross-functional team members and stakeholders that kept communications open and prioritized changes that kept projects on track.Directed and managed 8 cross-functional groups through each project phase using impromptu meetings, weekly status meetings and reports that improved overall project successSaved company by creating, implementing, and managing a vendor partner program which eliminated key capital expenditures.Mentored project management team in methodology and best practices through creation of project management handbook that resulted in more efficient management of projects.

Skills

• Data Center
• Virtualization
• Program Management
• Itil
• Cross-Functional Team Leadership
• Solution Selling
• Cloud Computing
• Service Management
• Process Engineering
• Business Analysis
• Security
• Enterprise Software
• Management
• Vendor Management
• Team Leadership
• Project Management
• IT Service Management
• Account Management
• Change Management
• Product Management
• Software Documentation
• Pmp
• Project Planning
• Leadership