William A.

About William A.

Highly skilled, versatile and innovative professional with the ability to work both in a team and independently, with quick-learning capacity and striving towards helping an organization optimize its maximum as showcased in my experience. • Project Management • Advanced TCP/IP Knowledge• Extensive Windows Experience • Applications Troubleshooting• Experience in deployment •Route Failed Testing• Firewall Management • Users Migration• Routing Protocols • Network Management• Network Security • Load Balancing

Experience

1. Application and Infrastructure Support Engineer

   Pacira BioSciences, Inc.

   May 2019 — Present · Parsippany, NJ, US

   Worked to optimize resource utilization, improve performance, and decrease costs on Kubernetes and AWS.• Lead the rollout of Liveness and Readiness, Probes for 183 microservices increasing overall infrastructure stability• Improved Kubernetes cluster visibility through setting up monitoring tools such as Prometheus and Datadog• Reduce EC2 instance costs by 40% on averages by optimizing resource es utilization through limits and requests.• Automated the process of granting access controls and creating Cluster Role Bindings using Terraform.• Written complete Fargate service deployment pipeline and integrate with custom PAAS service.• Completed successful roll-out of all environments, completely automated for every infrastructure resource using AWS code pipeline, code deploys, Lambda Python, advanced Cloudformation, and other native AWS tools.• Has a strong knowledge with hand-coded HTML, CSS, JavaScript & JQuery. JSON, AJAX and XML knowledge.• Network monitoring, Capacity, and Configuration Management. Administer and maintain network management tools. Designed Enterprise Information system schema for web applications.• Background in providing system architectures and solutions on Amazon Cloud computing platform to bring to market new charter spectrum products.• Managing elastic load balancing with Amazon EC2 Fargate, Elastic load Balancing and ECR consoles for application and network load balancing• Designed & develop single-sign-on authentication for web-apps using React, NodeJS, GraphQl.• Provided Tier-3 support for over 200 global exchange Servers and NT application Servers for an environment with users.• Managed Incident Reporting, Fault Diagnosis, and problem isolation in the Massaging and Windows platform achieving an MTTR9 mean time to resolve) of 98%.• Configured ASP.NET application authentication and authorization properties to maintain ASP.NET web application security.

Education

• Central University Ghana

  Bachelor of Science - BS, Marketing/Marketing Management, General

  2006 — 2010

• Capella University

  Master's degree, Information Assurance and Cybersecurity

  2018 — 2020

• Berkeley College

  Bachelor of Science - BS, Computer/Information Technology Administration and Management

  2016 — 2017