William Brown
Product Dev / Strategy / Innovation / Business Dev
- Role
- Head of Product, Operations and Client Success at Lato Ai
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About William Brown
Product executive with 15+ years of experience steering strategy, innovation, and…
Experience
Head of Product, Operations and Client Success
May 2024 — Present · US
Built scalable product development processes that accelerated feature delivery and improved cross-functional alignment, advancing customer-centric product enhancements. • Conducted qualitative and quantitative user research to identify opportunities and shape high-impact releases that increased user engagement and satisfaction. • Partnered with design and engineering teams to develop an AI-powered operating system for TPAS, translating AI capabilities into measurable user benefits. • Translated customer insights into targeted product enhancements, driving improved adoption metrics and overall customer satisfaction.• Strengthened investor relationships through regular roadmap reviews and strategic vision updates, aligning product strategy with market needs. • Oversaw client success and operations teams, achieving consistent month-over-month growth and improved retention while fostering cross-functional collaboration.
Education
Point Park University
Bachelor of Arts - BA, Business Administration and Management, General
1999 — 2000
Point Park University
Master of Business Administration (M.B.A.), Accounting and Business/Management
2000 — 2001
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