Will Flaugher
Strategy & Operations Leader | SaaS, Fintech, Cloud Operations | MBA | Scaled team 6x and supported 4M+ global customers
- Role
- Principal Consultant, Strategy & Operations at Flaugher Consulting
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Will Flaugher
Strategy & Operations Leader with 12+ years of experience leading cross-functional…
Experience
Principal Consultant, Strategy & Operations
Dec 2023 — Present · Chicago, IL, US
Advise clients across ecomm, education, and consumer research on digital transformation and operational scale- Partner with leadership to identify tech-enabled opportunities and optimize customer experience operations- Implement AI-driven solutions, including chatbots, workflow automation, and management reporting systems- Redesign data collection systems to produce actionable insights that guide strategy and performance reviews- Drive enablement through updated knowledge architecture and process documentation for global stakeholdersKey Achievements- Improved decision-making speed 40% by implementing automated reporting workflows for executive teams- Reduced manual support demand 20% by deploying AI chatbot and self-service tooling for B2C clients- Increased gross revenue 33% by implementing strategic planning via advanced data insights and visualizations
Education
UNC Kenan-Flagler Business School
Master of Business Administration - MBA
Wheaton College
BA, Interpersonal Communications
Skills
- Competitive Analysis
- Contract Negotiation
- Strategy
- Training
- Market Research
- Editing
- Digital Copywriting
- Microsoft Excel
- Social Media
- Zendesk
- Conflict Resolution
- Leadership
- Marketing Communications
- Sql
- Marketing
- Management
- Salesforce.com
- Social Media Marketing
- Sales
- Analysis
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