William Kropp

About William Kropp

Experienced Solutions Lead, Test Lead, and Project Manager with a demonstrated history of working in the information technology and services industry. Strong SAAS background. Professional skills in Negotiation, Manual Testing, Production Support, Operations Management, Sales, Retail, and Customer Relationship Management (CRM).

Experience

1. Enterprise Solutions Intake Manager

   iQmetrix

   Dec 2020 — Present

   Focused on effectively completing custom development projects (intake, requirements, and delivery), controlling business processes, and providing each client with a great experience.Focused on the development of our team of Solutions Leads and Analysts who also serve the Enterprise clients during all custom development initiatives with iQmetrix.Become the project SME while leading all project team members to the meet the Go Live Date. Working with clients in a consultancy basis to understand and optimize their business processes and identify areas of opportunity to increase revenue, reduce costs and maximize the efficiency of each request.Performing business analysis and problem-solving activities at the strategic, operational, and organizational level.Working with internal teams to ensure the product and design strategy is considered in estimated project size solution.

Education

• Winthrop University

  Bachelor's degree, Business, Management, Marketing, and Related Support Services

  1999 — 2003