Willem E. Inman

Senior Manager, Global End User Computing @American Express Global Business Travel

Greensboro, NC, US

Senior Manager of engineering, depot operations, and asset management teams (CMDB/AMDB) with direct oversight of up to 22 full-time staff and 50+ global contractors. Skilled in physical and virtual desktop (VDI) environments, UEM platforms, and mobile device management. Delivered enterprise-wide migrations, including devices to Windows 11 in six months coming 23% under budget, also managing OPEX/CAPEX budget lines exceeding $20M. Recognized for driving global digital transformation through deployment of cloud solutions, enhancing automation with self-service software distribution, and implementing enterprise-wide hardware and software standards. Elevated cybersecurity posture by reducing security risk score from 800 to under 250 through advanced patching, version control, and vulnerability management. Adept in vendor negotiations, SOW agreements, and procurement to maximize ROI. Developed KPI’s and goals and track records to achieve 98% CSAT in L3/L4 service desk operations through strategic leadership, process optimization, and cross-functional collaboration. Key Achievements: Led global Windows 11 migration of devices across multiple regions in just 6 months, delivering 23% under budget and with minimal user disruption. Reduced enterprise security risk score from 800 to under 250, implementing advanced patching, version control, and Tier 2/3 application vulnerability processes. Managed global teams across engineering (12 direct reports), depot operations (4 direct reports), and asset management (6 direct reports), plus 50+ global contractors. Implemented and migrated multiple Unified Endpoint Management (UEM) platforms, including Tanium, Intune, JAMF, and Workspace ONE, improving endpoint security and compliance. Deployed cloud-based solutions (O365, Intune, Tanium, Fresh-Service) to enhance scalability, streamline operations, and support remote workforce enablement.