Will Daniels

About Will Daniels

Results-driven telecommunications sales professional with over 15 years of experience building trusted client relationships, driving revenue growth, and consistently exceeding quotas in competitive environments. Currently at Lumen Technologies, I leverage deep industry knowledge to deliver tailored solutions that empower businesses with reliable connectivity and technology services.My career has been defined by a relentless focus on customer success and measurable results. Across roles at leading organizations including Polycom, Zoom, and Cisco, I\'ve earned a reputation for:*Consistently over achieving sales quotas and revenue targets year after year*Driving exponential sales growth through strategic account management, collaborative team leadership, and a solutions-oriented approachColleagues and leaders have noted my ability to understand client needs, provide the right solutions, and foster long-term partnerships. Passionate about telecommunications innovation and helping organizations stay connected in an increasingly digital world. Open to connecting with fellow sales professionals, telecom leaders, potential collaborators, and anyone passionate about technology-driven growth. Let\'s discuss how we can create value together!

Experience

1. Account Director

   Lumen Technologies

   Mar 2026 — Present · UT, US

   Leverage voice technology to grow business and maintain relationships from operational teams to the C-suite.Lead transitions to new voice communication platforms, addressing integration, security, and training challenges.Accretive Sales: Drive incremental revenue growth.Encourage customers to purchase more or Cross Sell/Upsell opportunitiess.Keep customers engaged and renew contracts.Maintain customer relationships, improve satisfaction, and reduce churn.Quote to Order Voice: Manage the quote to order process, Salesforce accuracy, and sales funnel.Become the resident expert on the Lumen services with Voice, UCC and CCS, SaaS and CaaS products.Develop a strong understanding of key differentiators, internal/external systems, sales methodologies, and processes.Accountable for meeting and/or exceeding assigned sales activity objectives and quotas within a designated module and/or territory.Build and maintain accurate and up to date strategic account plans associated with sales opportunities.From discovery through sale implementation, collaborate effectively with Lumen Sales Teams, Customer Success, Account Managers, Channel Partners, Product Management, Research and Development, to serve customers through a strategic and consultative sales approach to understanding their business needs, issues, strategies, and priorities to deliver valuable solutions to retain and grow the customer for long-term maximizing revenue growth and minimizing churn.Utilize prospecting tools to find key customer contacts, understand customer environment and technology migration roadmap and customer financials.

Education

• Weber State University

  Bachelor of Science (B.S.), Technical Sales

  2007

• Ogden-Weber Technical College

  Computer Programming, Computer Software Engineering

  2016

Skills

• Retail
• B2b
• Productive Communicator
• Call Centers
• Business Development
• Channel Sales
• Competitive Analysis
• Customer Experience
• Selling
• Management
• Team Building
• Telecommunications
• Solution Selling
• Business-to-Business (B2b)
• Leadership
• Channel Partners
• Sales Presentations
• Merchandising
• Multitasking Skills
• Strategic Partnerships
• Goal-Oriented Individual with Strong Leadership Capabilities
• Wireless
• Customer Relationship Management (Crm)
• Goal Oriented
• Sales Operations
• Customer Retention
• Customer Service
• Account Management
• Strongly Self-Motivated
• Direct Sales
• Training
• Customer Satisfaction
• New Business Development
• Time Management
• Sales Management
• Marketing
• Unified Communications
• Strong Written and Verbal Communication
• Sales
• Crm