Will C.

About Will C.

I am a focused and productive public sector employee holding both graduate and undergraduate degrees in Public and Business Administration. I have over 17 years of experience in public sector operations, including data management and ad-hoc reporting, process development, contract and vendor management, public outreach, business systems administration and configuration, strategic planning, and extensive experience with customer service management and training.

Experience

1. Technology Program Manager

   City of Oakland

   Apr 2022 — Present · Oakland, CA, US

   Procure, implement, and administer business system applications and direct other information technology application activities.• Track utilization of personal computer and network services, systems and programming activities for service delivery and performance; prepare long-range plans in coordination with city departments or other divisions. • Negotiate and administer contracts; resolve conflicts in a timely manner satisfying the clients’ needs and the designer’s concepts while remaining within the budgetary constraints and established schedule; develop policies and procedures for establishing costs, schedule controls and coordinate activities.• Analyze proposed and current software applications and develop recommendations for implementation compliance; ensure accurate inventory of the City of Oakland’s information technology investments; recommend changes or upgrades.• Evaluate, select, and coordinate the implementation of new operational support software packages and equipment.• Develop disaster recovery plans and business continuity procedures.• Prepare or review staff reports and resolutions for the City Administrator, City Council or commissions.• Work closely with Information Technology staff to coordinate and maintain information technology systems; assess and plan solutions for operational problems in existing systems, as well as information processing needs for new or enhanced systems.• Direct the preparation and administration of project budgets; prepare cost forecasts, variances and critical paths including project closeout procedures.• Maintain master schedule and inform management of potential conflicts.• Manage, assign, supervise and evaluate assigned staff; provide training and staff development.

Education

• California State University - East Bay

  Master of Public Administration (MPA), Public Management & Policy Analysis

  2013 — 2015

• California State University - East Bay

  Bachelor of Science, Business Administration, Human Resources, Finance & Corp. Management

  2010 — 2013

• Berkeley City College

  Transfer, Business

  2008 — 2010