Will Budreau
Design Leader | Service Designer | Empathic Investigator
- Role
- Service Design Principal at Maximus
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Will Budreau
Service Designer, User Experience Advocate. I lead design efforts to deeply understand end-user goals and apply service design techniques. This allows me to partner with killer technical teams to deliver trustable user - and business - value through digital experiences.I’m Interested in designing solutions to the difficult problems, uplifting communities through access: government services, healthcare, and education.
Experience
Service Design Principal
Feb 2024 — Present · Princeton, NJ, US
Led human-centered service design initiatives for US Health and Human Services, designed and provided implementation guidance for service improvements in Medicaid Call Centers, focusing on data-driven decisions and operational efficiency.Clients include CMS Medicaid call centers in IN, MI, IL, VA, WV, CA.
Education
Stanford University
Symbolic Systems, Human Computer Interaction
Skills
- Omnigraffle
- Customer Journey Mapping
- Agile Methodologies
- Jquery
- Web Applications
- Mobile Applications
- Requirements Analysis
- Usability Testing
- User Interface Design
- Persona
- Scrum
- User Experience
- Information Architecture
- Agile Project Management
- Product Management
- Interaction Design
- Wireframes
- User Experience Design
- Digital Strategy
- User-Centered Design
- Responsive Web Design
- Software Design
- User Research
- Css
- Human Computer Interaction
- Usability
- User Interface
- Html
- Javascript
- Strategy
- Service Design
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