Will Baker

About Will Baker

Project manager and professional communicator focused on people-centered delivery in complex, cross-functional environments.Certified Associate in Project Management (CAPM), currently supporting project work that requires disciplined planning, stakeholder alignment, and practical execution across both plan-based and adaptive delivery approaches.Shaped by my Army background, I approach work with a mission-first, people-always mindset. I am comfortable translating structured decision-making and risk-aware planning practices into civilian settings, helping teams move from intent to execution with clarity while taking care of the people doing the work.My experience in technology support and customer-facing roles has reinforced the importance of stakeholder alignment, clear communication, and practical execution under real-world constraints. I am currently developing toward the PMP while strengthening my skills in business analysis and risk-aware decision-making.

Experience

1. Amr Senior Specialist

   Apple

   Oct 2015 — Present · Austin, TX, US

   Support and coordinate complex, cross-functional initiatives within AppleCare, partnering with engineering, legal, executive relations, and operations stakeholders to resolve high-impact issues and reduce downstream risk- Plan and execute logistics for recurring workshops and programs, including scope definition, scheduling, execution, and post-event evaluation to assess effectiveness and inform improvements- Lead onboarding and enablement for new Senior Specialists by coordinating systems access, training plans, evaluations, and ongoing support to ensure readiness and consistent performance- Serve as an escalation point for sensitive or high-risk customer and business issues, exercising judgment under ambiguity and facilitating timely resolution across multiple stakeholder groups- Analyze operational and quality reporting to perform root cause analysis, identify trends, and recommend corrective actions, tracking outcomes to measure impact over time- Organize and host monthly career development and networking events, managing end-to-end coordination and stakeholder engagement to support professional growth and community building- Provide coaching and feedback through call evaluations and performance reviews, reinforcing quality standards while supporting individual development.

Education

• Southwestern Illinois College

  Associate of Arts

  2004 — 2007

• Southwestern Illinois College

  Associate of Science

  2004 — 2007

• Park University

  Bachelor's degree

  2019 — 2019

Skills

• Dreamweaver
• Blogging
• Javascript
• Mac
• Technical Training
• Music
• Retail
• Databases
• Ilife
• Apple Certified Technician
• Public Speaking
• Html
• Software Installation
• Css
• Windows
• Keynote
• Iphoto
• Training
• Aperture
• Imovie
• Social Networking
• Employee Training
• Iwork
• Itunes
• Computer Hardware
• Customer Service
• Web Development
• Technical Support
• Mobile Devices
• Os X
• Php
• Windows Xp
• Web Design
• Networking
• Final Cut Pro
• Ios
• Microsoft Office
• Sales
• Social Media
• Ipod