Will Alexander

About Will Alexander

Will began his career at Apple after being selected for a global leadership development program, going on to lead post-sale and customer experience teams across EMEA.He then joined the start-up world, founding the customer success team at Hired—an AI-driven hiring marketplace—and later moved to New York to lead the North America business. He scaled the operation for IPO readiness, ultimately pivoting the strategy toward a successful acquisition by Adecco during the pandemic.At Hopin, Will transformed and scaled the global Customer Success organization through hypergrowth — driving retention, ARR expansion, and five acquisition integrations as the company grew from a small team into one of Europe’s fastest-growing tech startups ever, reaching a multibillion-dollar valuation in record time with hockey-stick growth. He rebuilt the CS model end-to-end and took Hopin through a successful strategic exit to RingCentrAt Navan, he transformed a reactive Customer Success organization into a strategic, full-funnel Account Management team, aligning customer experience with the company’s global rebrand and helping position the business for its IPO on Nasdaq.Will now leads Account Management at Gusto, where he’s focused on building high-performing teams, driving growth, and leveraging AI to scale human-centered customer strategies.Outside of work, he’s a track runner, explorer, and aspiring surfer (still a work in progress).

Experience

1. Head of Account Management & Ai Transformation

   Gusto

   Mar 2025 — Present · New York, NY, US

Education

• Harvard Business School

  Disruptive Strategy & Innovation

• King James Sixth Form & Secondary School - Harrogate

  Two A-Levels in Business and A-Level in Psychology, Business | Psychology

  1998 — 2005

• The Manchester Metropolitan University

  BA (Hons) Business - Globalisation & Innovation

  2005 — 2009