Will Toplass
Customer Success Team Manager @Juniper Education
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WORK HISTORY
Customer Success Team Manager @Juniper Education
Leeds, GB
ABOUT WILL TOPLASS
As a business enthusiast with a passion for Customer Success, I currently lead the Customer Success team at Risk Manager, where I oversee the onboarding & implementation post-sale to ensure all customers transition to advocates.My journey in Customer Success has been shaped by a number of experiences across product and sales teams in previous roles. Across the board, my passion is to ensure customers enjoy their experience and extract maximum value, which I\'ve demonstrated and proven the positive effect this has on the bottom line through expansion, renewals and positive word of mouth.I firmly believe in the power of hands-on learning, taking on challenges, failing fast, and always evolving. This approach has improved my skill set but also shaped a mindset of resilience.
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