Will Stamatis

About Will Stamatis

I\'m a technical people leader with over a decade of experience using data to make teams…

Experience

1. Digital Customer Success Manager

   Dbt Labs

   Oct 2022 — Present

   Defined the Digital Customer Success journey and overall roadmap: what features are associated with success, how do we target specific accounts and users, at which point should they receive what messaging- Reduced the average/median time to activation from 5 days to less than 1 day- Write the emails and build the in-app guides (Pendo & Userflow); update the data models and create the information needed to execute (Hightouch/Reverse ETL; Looker & LookML); analyze and report my own metrics- Drive webinar signups, feature adoption, product certification, course registration, and overall customer health indicators - Consistently build compelling emails with 30-50% open rates and 5-10% click-through rates - Deliver insights for our Product, Design, and Professional Services team (e.g. WHY aren\'t users adopting [feature X]?)

Education

• Georgia Institute of Technology

  Master of Science - MS, Analytics

  2019 — 2021

• Columbia College, Columbia University

  Bachelor of Arts, Economics-Philosophy

  2009 — 2013

Skills

• Data Science
• Digital Media
• Gretl
• Powerpoint
• Cross-Functional Team Leadership
• Tableau
• Python
• Facebook
• Event Management
• Msvs
• Data Analysis
• Event Planning
• R
• Public Speaking
• Direct Sales
• Salesforce.com
• Microsoft Office
• Research
• Social Media
• Microsoft Word
• Social Media Marketing
• Advertising
• Sql
• Teaching English as a Foreign Language
• Leadership
• Marketing
• Management
• Training
• Pandas
• Team Leadership
• Spanish
• Numpy