Will Roberts
Director of Customer Success at Net Friends
- Role
- Director of Customer Success at Net Friends
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Director of Customer Success
Jun 2023 — Present · Raleigh, NC, US
As Director of Customer Success I work with company leadership to develop key sales and customer success strategies, and provide strategic direction and guidance to our Sales and Customer Success teams, ensuring that we are leveraging our expertise in IT Security, Strategy, and Support, ensuring our current and future customers have access to the best IT partner available. I coordinate with my fellow Directors and managers to ensure cross team collaboration and communication are kept at the forefront, ensuring that initiatives developed and promoted to our customers are ready for operational engagement. Additionally I work with key employees in the areas of Systems Architecture, CRM management, contract writing, and project management to ensure that groups are working in concert.
Education
Meredith College
Master of Business Administration - MBA
2021 — 2024
Appalachian State University
Bachelor of Arts - BA, Sociology, Computer Science
1993 — 1999
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