Will Okeeffe
Experienced Customer Support and Customer Experience Executive
- Role
- Senior Vice President, Customer Experience & Delivery at Mimecast
- Location
- Hudson, MA, US
- LinkedIn followers
- 500 followers
About Will Okeeffe
Skilled executive and leader with over 20 years of experience leading customer-facing organizations and implementing postive business change.
Experience
Senior Vice President, Customer Experience & Delivery
Oct 2025 — Present · Lexington, MA, US
Overseeing our customer-facing post sales teams: Professional Services & Value Operations, Customer Success and Global Technical Support.
Education
Questrom School of Business, Boston University
Master of Business Administration - MBA
Wesleyan University
Bachelor of Arts - BA, Economics
Wesleyan University
BA, Economics
1985 — 1989
Questrom School of Business, Boston University
MBA, Business
1992 — 1994
Skills
- Saas
- Integration
- Strategy
- E-Commerce
- Process Engineering
- Business Analysis
- IT Strategy
- Customer Retention
- Professional Services
- Customer Service
- Enterprise Software
- Program Management
- Executive Management
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