Will Enger

About Will Enger

As Global Leader of Customer Advisory at Qualtrics, I bring over 15 years of experience…

Experience

1. Global Leader, Customer Advisory

   Qualtrics

   Jan 2024 — Present · Dallas, TX, US

   Strategic Leadership & Revenue Growth• Designed and scaled a 50+ person global Strategic Advisory function across 10 countries, expanding a high-margin revenue stream and embedding experts across the customer lifecycle to protect and expand the company’s ARR base.• Owned the P&L for the global customer organization, creating and commercializing a new portfolio of service offerings that has grown to ~$20M in direct services revenue impacting ~$450M in ARR, while exceeding annual margin and growth targets • Forged cross-functional alignment with Sales, Marketing and Product leadership, integrating Advisory services into the Go-to-Market motion to support deal size and speed. Advisory services directly contribute to a 20 ppt increase in Net Revenue Retention (NRR) for served clients vs. enterprise baseline Operational Excellence & Scalable Systems• Designed and implemented the complete operational blueprint for a global services organization, establishing standardized GTM models, role definitions, and performance metrics that enabled standardization and scaling to >50 Subject Matter Experts (SMEs) across Customer experience, Employee experience, and Data Science• Spearheaded the integration of AI-powered tools into the services delivery model, significantly improving team productivity and accelerating customer time-to-value• (re)Designing the Voice of Customer feedback system (both functionally, and as an exec sponsor for the enterprise), which is generating new insights and will power account-level churn prediction modeling in the next horizon

Education

• The Wharton School

  MBA, Finance & Management

  2008 — 2010

• United States Military Academy at West Point

  B.S., International Relations

  1994 — 1998