Will Chang
PMP-Project Manager | Energy Professional | Passionate Climber
- Role
- Program Operator at Uplight
- Location
- Boulder, CO, US
- LinkedIn followers
- 500 followers
Experience
Program Operator
Nov 2025 — Present · Boulder, CO, US
Own frontline operations and customer support for Virtual Power Plant (VPP) programs, meeting SLAs while delivering a high-quality utility-partner experience• Monitor program and demand event outcomes, provide on-call support during event seasons, and proactively manage tasks, contractors, and deliverables to keep programs on track.• Execute, document, and improve operational processes; leverage system and backend knowledge to troubleshoot issues, drive resolutions, and provide program feedback.• Coordinate cross-functionally with engineering, program, and external stakeholders to prioritize issues, support event execution, and ensure program reliability and performance.
Education
Boston University - Frederick S. Pardee School of Global Studies (Pardee School)
Bachelor of Arts - BA, International Relations; Environmental Analysis and Policy
2016 — 2020
Flatiron School
Full-Stack Development Bootcamp
The Evergreen State College
Alaska Wrangell Mountains Summer Field Studies, Natural Resources Management and Policy
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