Will Chambres
Customer Experience Consultant (Complaints) @takepayments Limited
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WORK HISTORY
Customer Experience Consultant (Complaints) @takepayments Limited
Stockport, GB
Day-to-Day investigations of FCA regulated and non-regulated complaints together with issuance of responses in accordance FCA determined protocols.• Sole responsibility for Financial Ombudsman Service interactions and feedback.• Review of litigation proceedings in various stages including County Court proceedings subject to objections and counter claims.• Indemnity Claim investigation and feedback to Finance departments with decisions on disputing claims.• Stake holder for ongoing training and development requirements throughout the business with reference to core issues requiring correction and legalities in accordance with Consumer Credit Act 1974 legislation alongside FCA Dispute Resolution (‘DISP’) guidance.
EDUCATION
King's College London
Department of War Studies
De Montfort University
Bachelor of Science (BSc)
SKILLS
ABOUT WILL CHAMBRES
Solution driven customer, client and partner facing individual with strong experience…
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