Will Bartell

Technical Operations Manager @Astound

Longview, WA, US

Manage and Supervise the Service, Installation, Maintenance and Warehouse operations. Direct the daily operation of installation and technical operations to improve customer satisfaction,reduce service calls and maintain a high performing workforce and plant. Responsible for system compliance to NCTA, FCC regulations and company minimum operatingspecifications. Participate in the development of procedures and practices within relevant departments. Ensure operations, performance and quality of the cable system and its components to assureoperational efficiencies. Resolve all quality problems. Manage system performance, maintenance procedures and technical practices; assure same day and1st call resolution. Provide training to Technical staff to help improve home certification results and troubleshooting whennecessary. Maintain and improve employee communication and satisfaction. Coordinate department responses to customer or department issues. Work with other departments asnecessary to maintain an in-depth technical knowledge of new technology being deployed. Resolve customer complaints as needed to complete satisfaction.

Perry Technical Institute

Telecommunications and Limited Energy, Computer Systems Networking and Telecommunications