Will Balson
- Role
- Business Systems Engineer at Box
- Location
- Palo Alto, CA, US
- LinkedIn followers
- 500 followers
About Will Balson
I\'m an experienced Systems and Services Engineer who loves making tools to make work…
Experience
Business Systems Engineer
Apr 2018 — Present
Architect, design, build, optimize, and operate core IT systems across a variety of different software stacks, platforms, applications, and services- Core Platforms: Linux, macOS, Windows, VMware, Amazon Web Services (AWS), Google Cloud Platform (GCP)- Core Applications: Okta, Box, Google Apps, Office 365, Slack, Confluence, JIRA, Tableau, RingCentral Core Services: DHCP, DNS, Active Directory, Printing, Version control/source code management (Git), Configuration management (Puppet), Endpoint management (Casper & Filewave), Email, Two-factor authentication (Duo), Identity (Okta), Infrastructure, VPN, Telephony, and campus Audio/Video-Build automation and tooling to assist with eliminating repetitive tasks, maintaining compliance, alerting on problems, and auto-remediating issues without end user involvement-Perform daily system/security monitoring, system tuning, integration tooling, and backup operations to identify issues, ensure compliance, and optimize operating efficiency-Repair and recover from hardware or software failures-Optimize and regularly test IT systems for DR/BCP -Partner with the security team to implement security policies and ensure all critical vulnerabilities are patched in a timely manner-Provide Tier support and troubleshooting for complex issues escalated from the End User Services team. Be the go-to technical resource and mentor for entry level system administrators and End User Services team-Develop and maintain documentation for systems and architectural standards.
Education
Boston University
Bachelor of Arts (B.A.), Linguistics
2008 — 2012
Skills
- Troubleshooting
- System Administration
- Cloud Computing
- Os X
- Box.net
- 80 Wpm
- Microsoft Office
- Spanish
- Windows
- IT Service Management
- Lead Generation
- Account Management
- Hardware
- Networking
- Mac Os
- Php
- Customer Support
- Technical Support
- Powerpoint
- Service Desk
- Microsoft Excel
- Salesforce.com
- German
- Social Networking
- Jira
- Business Workflows
- Saas
- Customer Service
- First Aid
- Scripting
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