Will B.

WORK HISTORY

EDUCATION

ABOUT WILL B.

Strategic Business Leader | Commercial Growth | Operational & CX Transformation | Precision Engineering FD & OwnerI’m a results-driven leader with a blend of commercial acumen, operational excellence, and customer-centric strategy, built across senior roles in telecoms and now applied hands-on within precision engineering and advanced manufacturing.Today, as Finance Director & Owner of a precision engineering business, I focus on driving sustainable growth, strengthening financial performance, and building operational capability in a highly competitive, high-tolerance environment. My work spans strategy, investment decisions, margin improvement, customer partnerships, and business transformation.Previously, I led large operational, sales and customer experience functions, delivering measurable commercial and performance outcomes through data-driven decision making and strong people leadership.What I bring: Business & growth strategy aligned to execution Operational transformation & process optimisation Financial leadership, margin focus & commercial discipline Customer-centric thinking that drives loyalty and retention Cross-functional leadership and high-performing teamsSelected impact: Delivered significant improvements in customer loyalty (NPS uplift of 70 points) Protected and generated £1.2m+ in retained margin using insight-led strategy Built scalable delivery models delivering 390% revenue growth🤝 Designed offshore operating models delivering £900k annual cost reduction while improving CSAT🥇 Implemented customer platforms improving first-contact resolution by 40%What sets me apart:I bridge strategy and detail, commercial outcomes and people leadership, and data and intuition. I’m pragmatic, hands-on, and focused on building businesses that perform — not just on paper, but in reality.Open to connecting with others interested in business growth, transformation, advanced manufacturing, leadership, and customer strategy.