Will Allen
Contact Center Director
- Role
- Contact Center Director at Careforth
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
Experience
Contact Center Director
Feb 2023 — Present · Boston, MA, US
Reports to the VP of Consumer Market Operations. Responsible for the strategic planning and execution of all contact center operations. Core duties include leadership and development of processes and systems that improve lead conversion and overall customer experience. Work with other organizational leaders to optimize the end-to-end customer journey for all inbound inquiries seeking services. Partner with sales, marketing, IT, and other key stakeholders to fully leverage data and systems to inform, develop, and implement inside operational strategies. Leverage business intelligence to anticipate and identify trends and leading indicators to ensure the business meets/exceeds its key objectives.
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