Martin Wilkinson
Head of Professional Services (Emea and Apac) @IR
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WORK HISTORY
Head of Professional Services (Emea and Apac) @IR
Marlow, GB
Expansion of existing role within Europe to encompass the Professional Services teams across MEA and APAC to drive increased revenue and collaboration• Developed new strategies for Professional Services across multiple regions and cultures• Built a high performing team of Implementation Consultants and Leaders across the globe that helped drive revenue and improve customer adoption of IR’s solutions • Drove the PS revenue in the APAC region to over 100% of target in successive years • Helped to develop, initiate and implement a process of SKU based pricing and contracting for Professional Services • Hired and developed a Project Management team and processes to improve project delivery and increase customer satisfaction and time to value• Increased sales engagement with Professional Services to help drive license and PS revenue• Worked closely with Product Management to align strategy on specific solutions and future products, including Professional Services options for SaaS• Became a part of IR’s Global Senior Leadership Team and the Global Manager Talent Group
EDUCATION
University of Derby
HND, European Business Studies
University of Derby
Bachelor's degree, Marketing
SKILLS
ABOUT MARTIN WILKINSON
A strong business development and services manager with over 20 years experience in the Payments Industry. Key areas of expertise include business development; customer relationship management; service design solutions; cross-cultural awareness and team leadership.My ten years at ACI Worldwide has taken me from directly supporting customers to managing large teams and onto developing new business. Throughout this time I have demonstrated commitment, strong communication and a desire to innovate and improve which has won several awards, plaudits and promotions.One of my core strengths is my ability to strategically plan and implement numerous projects whilst ensuring targets are achieved to a high standard and within set timescales. I am renowned as being positive, creative and excellent at relationship management
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