Wilfredo Dizon

About Wilfredo Dizon

Wilfredo has more than 13 years of total IT experience with solid Technical and Project Management experience across different industries in SAP and Non-SAP technology. Hands-on experience in End to End Project Implementation, Project Management, Application Maintenance support, Capability Building, Team Management and Account and Delivery Management. He is proven to be valuable and effective in managing medium to large scale team across various fields.

Experience

1. Sr Delivery Manager

   IBM

   Oct 2009 — Present

   Delivery and Account Manager Roles:• Managing multiple accounts day to day deliverables under Telecommunication Tower• Managing client and counterpart expectations and demands• Managing manpower pooling and hiring base on the account demands • Managing opportunities within existing accounts and provide end to end support• Managing contracts for changes and new demands (etc. CR)• Managing labor and non labor expenses• Managing Incidents and Defects• Ensuring security compliance of all accounts • Onshore and Offshore team management• Managing escalationsSAP Service Delivery Manager:• Managing SAP projects across different industries under IBM• Managing SAP pool roadmap (Training, Skills Mapping, Estimates etc)• Managing pool growth and account opportunitiesPeople Manager Roles:• Managing assigned Direct Reports (DRs) career development• Managing DRs compensation adjustment and progression• Imposing HR and Center policies• Mentoring, guiding and couching DRs.• Managing employee welfare, work flow, and benefits

Education

• Mapúa University

  Bachelor of Science (BS), Civil Engineering

  2001 — 2005

Skills

• Etl
• Enterprise Architecture
• Data Warehousing
• Ecc
• Abap
• Sap Bw
• Data Modeling
• Sap
• Business Objects
• Project Management
• Master Data Management
• Requirements Analysis
• Sap Implementation
• Sap R/3
• IT Management
• Sap Erp
• Sap Bi
• Sap Netweaver
• Business Intelligence
• Service Delivery Management