Wilfredo J Alfonzo L
Customer Growth & Market Development Specialist (Outside Sales) @Charter Communications
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WORK HISTORY
Customer Growth & Market Development Specialist (Outside Sales) @Charter Communications
Charlotte, NC, US
Drive customer acquisition, market penetration, and revenue growth in a highly competitive telecom environment, while generating frontline insights to support strategic decision-making. • Consistently exceeded monthly sales targets, ranking among top performers in a highly competitive regional market • Executed consultative sales strategies, converting prospects into long-term, high-value customers and increasing customer lifetime value • Generated real-time market intelligence on customer behavior, competitor activity, and pricing dynamics, supporting strategic positioning • Strengthened customer engagement and retention through personalized solution selling across internet, mobile, and bundled services • Maintained high standards of operational accuracy, compliance, and CRM data integrity • Contributed to team performance by sharing best practices, improving sales effectiveness, and supporting onboarding/training efforts
EDUCATION
UCAB - Universidad Católica Andrés Bello
Master of Business Administration - MBA, Marketing
UCAB - Universidad Católica Andrés Bello
Industrial Engineering
ABOUT WILFREDO J ALFONZO L
Senior Executive with an MBA and Industrial Engineering background, bringing 30+ years of experience driving business growth, enterprise transformation, and operational excellence across telecom, financial services, and B2B environments in the U.S. and Latin America.Proven track record leading large-scale initiatives, managing cross-functional teams of 200–900+ professionals, and delivering measurable impact through strategic execution, process optimization, and change management.Expert in aligning business strategy with operations, leading workforce transformation, and improving performance in high-volume, customer-centric environments. Experience includes AML/KYC compliance, Agile delivery, and enterprise-wide transformation programs.Recognized for executive leadership, strong stakeholder influence, and the ability to scale operations, optimize performance, and deliver sustainable business results.Currently focused on Project Management and Operations Leadership opportunities, with a long-term vision toward Director and VP-level roles.The best wants the best.
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